FAQ
Is there a trial so I can try UX Mining out first?
Yes! We offer a free trial (no credit card needed). To get the access, please book a demo session or contact us via email.
What if I need more sessions during one subscription period?
If you have used up all your session credits during your subscription period, you can purchase a new subscription at a 10% discount. On the other hand, for the large UX research teams, we can offer bespoke pricing with more session credits and additional professional services.
What if I need more than 5 member seats in the Team plans?
You can purchase additional member seats for €10 per account.
How do I recruit through UX Mining?
UX Mining works with any recruitment solution - you can even use your own participants. Simply enter the URL from your UX Mining project into any recruitment tool or email. On the other hand, our consultants can help you recruit the right participants. We are working with a bunch of recruitment agencies across the entire globe, taking a 5% commission for organizing the recruitment. The cost of this service depends on the profile of participants you are looking for. For more details, please contact us via email or book a demo session.
What is consultation of the results in the AI plans?
At UX Mining we highly value the quality of the results and their understanding. Thus, every session recorded under the AI plan is thoroughly analyzed by our consultants to provide explanations for AI emotion predictions and their implications on the usability of your digital products. Each time your AI predictions are ready, you will receive an email from us with a summary of the most important findings and comments from our consultants.
Will I receive an invoice?
Sure! Your receipts can easily be downloaded directly from your UX Mining account and will be also delivered via email.
Do you offer a discount for universities and students?
Yes! We offer students and universities a 50% discount for any standard plan (Freelance and Team) and 20% discount for AI plans.
Is UX Mining GDPR compliant?
We sure are! Read about our GDPR compliance here.
For more information, feel free to contact us
